About us
We hold ourselves to the highest standards. With over 50 years of collective management experience in the industry, we combine traditional values with innovative practices. Our strategic 4 Stage Model sets us apart, ensuring that every project we undertake is executed with precision, professionalism, and a commitment to excellence. Attention to detail, precision, and a passion for quality set us apart.
Customer satisfaction is at the heart of what we do. We are honored
to have received the 2023 Victorian State Winner award in the Australian Achievers Award for
Customer Service Excellence in the Commercial Cleaning Sector. Our ISO certification and
memberships with CM3 and Avetta further demonstrate our dedication to maintaining the
highest standards in quality and safety.
We believe in a boutique model that
fosters trust and accountability. Our staff are meticulously trained to embody our company
culture, delivering exceptional service with every interaction. Utilising cutting-edge tools
like the OrangeQC Inspection Management System, we ensure thorough quality control and
transparent reporting.
We prioritise your needs, delivering bespoke services that exceed expectations.
Our operations are clear and open, ensuring trust and accountability at every step.
-p.svg){kind=icon}
We embrace cutting-edge technologies to provide forward-thinking solutions.
We uphold the highest standards of sustainability and ethical practices in all our services.
At Shiners Group, our slogan, "Driven by Dedication, Delivered by Our
People," is more than just words; it’s the core of our company’s ethos. This mantra embodies
our unwavering commitment to excellence and the integral role our team plays in achieving
our goals.
Dedication at Every Level
Dedication is the
driving force behind everything we do. From our management team with over 50 years of
collective experience to each member of our cleaning staff, everyone at Shiners Group is
committed to delivering top-notch service. This dedication ensures that every project, big
or small, receives the same level of meticulous attention and care.
Our
People, Our Strength
Our people are our greatest asset. We believe that a
company is only as strong as its team, and we are proud of the skilled, passionate
professionals who represent Shiners Group. Our staff undergo rigorous training to align with
our high standards and company culture, emphasizing trust, accountability, and a
customer-first approach.
Exceeding Expectations
We strive
to exceed expectations in every interaction. Our team’s expertise, combined with our
innovative practices and state-of-the-art tools allows us to deliver consistent,
high-quality results. This commitment to excellence has earned us accolades, including the
2023 Victorian State Winner in the Australian Achievers Award for Customer Service
Excellence in the Commercial Cleaning Sector.
A Culture of Continuous
Improvement
At Shiners Group, we foster a culture of continuous
improvement. We actively seek feedback through online service experience questionnaires and
our QR code system, ensuring we stay responsive to our clients’ needs and consistently
refine our services.
To be the leading provider of innovative, reliable, and high-quality commercial cleaning and facility management solutions, built on the foundtionof our dedicated and skilled team. We aim to set the benchmark for excellence in the industry by fostering a supportive environment for our staff enabling them to create cleaner, safer and more welcoming enfornments for our clients.
To be the leading provider of innovative, reliable, and high-quality commercial cleaning and facility management solutions, built on the foundtionof our dedicated and skilled team. We aim to set the benchmark for excellence in the industry by fostering a supportive environment for our staff enabling them to create cleaner, safer and more welcoming enfornments for our clients.
